- Most people sit under an "Unassigned" card.
- Their Manager ID does not match any Employee ID in the data, so the visual groups them under Unassigned and lists them in the data-notes strip instead of failing. Check that both columns hold the same kind of id (both numbers, or both text without extra spaces), switch on Hierarchy > Match IDs Ignoring Case if the case differs, and with Position ID bound check Hierarchy > Manager ID Holds. Hierarchy > Employees Whose Manager Is Missing > Show as Separate Trees draws them as their own trees instead.
- The chart says "Filtered view" and the top of the organization is missing.
- A slicer or filter removed the people at the top, so the remaining branches draw as their own trees. This is not a data error. Clear the filter to see the whole organization, or use Navigation > Slicer Selection Opens Branch View to open a branch on purpose.
- Photos show initials instead of the picture.
- The Photo (Data URI) field accepts base64 data URIs only, values starting with data:image/. Web addresses are not loaded, because that would be an external call. A long data URI can be split over up to five Photo columns, which the visual joins in the order of the field well.
- Viewers do not see roll-ups, span colours or the snapshot comparison.
- Those are Org Chart Premium features and need a per-user licence in reading view, assigned in the Microsoft 365 admin center. Without one, viewers still see the full chart with every person's own figures. In edit mode every premium feature previews free.
- The PDF or CSV export does nothing.
- The export button uses Power BI's download permission for custom visuals. When a Power BI admin has turned downloads from custom visuals off, the visual says so and nothing is downloaded. Ask the admin to allow it, or hide the button with Navigation > Export Button (PDF, CSV).
- The data-notes strip says not every row reached the visual.
- Power BI sent the data in parts and the visual stopped before the end, so the chart may be incomplete. The visual loads up to 200,000 rows; filter the page to a smaller part of the organization or remove columns you do not need on the cards.