- The visual shows a setup guide that says "Missing: Impact".
- Risk (or Risk ID) and both measures are needed: Likelihood and Impact must each be a measure in its own well. The setup guide names what is still missing. In edit mode, See an example draws a built-in Helios register so you can see what the visual does first; Close example returns to the guide.
- A note says "N risks without a likelihood or an impact are not drawn".
- Those risks have a blank Likelihood or Impact in the current filter context, often because the measure returns blank for the latest review. Check the measure for that review; the risks are counted in the note rather than silently dropped.
- A note says values outside the scale were placed on the nearest level.
- A value such as 6 arrived on a 5-level axis. Set Matrix > Likelihood Levels (0 = auto) or Impact Levels (0 = auto) to the size of your scale, from 3 to 10, or fix the data. Out-of-range values are clamped to the nearest level and counted.
- Probabilities land in the wrong level.
- Set Matrix > Likelihood Values Are to Probability (0 – 1) or Percent (0 – 100) if auto-detect guessed wrong, and type your own Likelihood Cut Points: one fewer than the levels, in the unit of the data. A value exactly on a cut point belongs to the upper level.
- My per-cell band table is ignored.
- Scoring and Bands > Per-Cell Table needs exactly one line per likelihood level (highest first) and one value per impact level (low to high). Values can be band names, their unique first letters or B1 to Bn. Separate the cells with commas when band names contain spaces. A data note says what did not match, and the visual falls back to the automatic bands until it does.
- A risk shows in an old position.
- With Review period bound, the latest review in the data is drawn. If a risk sits where it was last quarter, it has no row in the latest review, or a filter removed that review. Check that the risk has a row for the current period.
- The cells show numbers instead of markers.
- Markers > Show Risks As is on Auto (markers, counts when crowded), which switches to counts when the busiest cell would hide most of its risks. Choose Markers or Names in the cells, make the visual larger, or lower Markers > Marker Size. A full cell shows a +n badge whose tooltip and click cover the hidden risks.
- Some arrows or appetite lines are missing.
- Residual and Target > Arrows on Auto draws arrows for every risk up to 15 drawn risks; with more, select a risk or choose Every risk. Risk Appetite > Appetite Lines on Auto draws every line when there are up to two category appetites, otherwise only the selected risks' categories; choose Every category to draw them all. The rings and the summary line always count every risk. Both cards are Premium.
- A cell note does not appear.
- Matrix > Cell Notes takes one line per cell written as likelihood,impact: text, for example 5,5: Escalate to the board. A note is drawn when the cell is at least 60 x 40 px and is always in the cell's tooltip and screen reader label.
- My readers do not see the residual positions, the appetite line or the register.
- Those layers are Premium and need a licence per reader, assigned in the Microsoft 365 admin center. Readers without one see the free matrix of the same data and a short Power BI licence note; the report is never blocked and nothing is watermarked. In edit mode every Premium layer previews in full.
